Privacy Policy

1. Introduction

This Privacy Policy applies between you, the user of our website and social media pages, and Dogsville Daycare Ltd, the owner and operator of this website and associated services.

Dogsville Daycare Ltd takes the privacy of your personal data very seriously and is committed to protecting and respecting your privacy in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

This Privacy Policy explains how we collect, use, store, and protect your personal data when you interact with us.

This Privacy Policy should be read alongside our Terms and Conditions, which are available on our Facebook page.

2. Definitions and Interpretation

In this Privacy Policy:

“Data”
means all personal data submitted by you to Dogsville Daycare Ltd or collected automatically through your use of our website or services.

“Cookies”
means small text files placed on your device to help improve your experience when using our website.

“Data Protection Laws”
means the UK GDPR, the Data Protection Act 2018, and any other applicable data protection legislation.

“We”, “Us”, “Our”
means Dogsville Daycare Ltd (Company Number: 15116168), whose registered business address is 12 Northside Road, S63 7RX.

“You”, “User”
means any person accessing our website or social media pages.

“Website”
means www.dogsvilledaycare.co.uk and any sub-domains.

Our Facebook and Instagram pages are operated alongside Meta Platforms Inc., which acts as a separate data controller in respect of data collected via those platforms.

3. Scope of This Privacy Policy

This Privacy Policy applies only to the actions of Dogsville Daycare Ltd and users in relation to this Website and our direct communications.

It does not extend to any third-party websites or platforms linked from our Website or social media pages. You are advised to read the privacy policies of any third-party platforms you use.

For the purposes of Data Protection Laws, Dogsville Daycare Ltd is the Data Controller.

4. Personal Data We Collect

We may collect and process the following personal data:

Name

Contact details (email address, telephone number, postal address)

Information provided via enquiry or booking forms

Payment and transaction information (processed securely via third-party providers)

Communications with us (email, messages, phone calls)

IP address

Browser type and version

Operating system

Website usage data and analytics

We only collect data that is necessary, relevant, and proportionate.

5. How We Collect Data

Data You Provide to Us

We collect data when you:

Make an enquiry or booking

Use our services

Make a payment

Opt in to marketing communications

Data Collected Automatically

When you visit our Website, we may automatically collect:

IP address

Device and browser information

Usage and navigation data

Cookie data (see Section 11)

6. How We Use Your Data

We use your personal data for the following purposes:

To provide and manage our services

To respond to enquiries and communications

To manage bookings and customer records

To process payments securely

To improve our services and website

To comply with legal and regulatory obligations

To send marketing communications where consent has been given

7. Lawful Bases for Processing

Under UK GDPR, we rely on the following lawful bases:

Contract – where processing is necessary to provide our services

Legal obligation – where required by law

Legitimate interests – for business administration and service improvement

Consent – for marketing communications and non-essential cookies

You may withdraw consent at any time.

8. Marketing Communications

We will only send marketing communications where:

You have given explicit consent, or

A lawful “soft opt-in” applies

You can opt out of marketing at any time by:

Clicking the unsubscribe link in emails

Contacting us directly using the details below

9. Sharing Your Data

We may share your data with:

Employees and authorised staff

Professional advisers (e.g. accountants, insurers)

Third-party service providers (e.g. payment processors, IT services)

Legal or regulatory authorities where required

All third parties are required to process your data securely and lawfully.

We do not sell your personal data.

10. Data Security

We implement appropriate technical and organisational measures to protect your data, including:

Secure servers

Restricted access to personal data

Encrypted payment processing (SSL)

If you believe your data has been misused or accessed unlawfully, please contact us immediately.

11. Cookies

Our Website uses cookies to improve functionality and user experience.

Types of Cookies We Use

Strictly necessary cookies – essential for website operation

Analytical/performance cookies – help us understand how the website is used

Functionality cookies – remember preferences

Targeting cookies – used for relevant advertising (where consent is given)

You can manage or disable cookies via your browser settings. Some website features may not function correctly if cookies are disabled.

12. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes outlined in this Privacy Policy or to meet legal requirements.

You may request deletion of your data at any time, subject to legal obligations.

13. Your Rights

Under UK GDPR, you have the right to:

Access your personal data

Rectify inaccurate data

Request erasure

Restrict processing

Data portability

Object to processing

Withdraw consent

To exercise your rights, contact us using the details below.

If you are dissatisfied with our handling of your data, you have the right to complain to the Information Commissioner’s Office (ICO):
https://ico.org.uk/

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our Website and will take effect immediately.

15. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact:

Dogsville Daycare Ltd
📧 hello@dogsvilledaycare.co.uk