PET CARE SERVICES AGREEMENT

AGREEMENT DETAILS

Service Provider
Dogsville Daycare Ltd
Company Number: 15116168
Registered Address: 12 Northside Road, S63 7RX
Telephone: 07496 434388
Email: hello@dogsvilledaycare.co.uk

Services Provided

Commercial Dog Day Care

Overnight Boarding

Charges
The charges for the Services are set out in the Service Provider’s published price list in force at the date this Agreement is entered into and are further detailed in Clause 7.

1. Definitions and Interpretation

1.1 Definitions

In this Agreement:

Agreement means this contract between the Customer and the Service Provider, including the Agreement Details, these Terms and Conditions, and any related documents.

Business Day means a day other than a Saturday, Sunday or public holiday in England.

Charges / Fees means the amounts payable for the Services as detailed in the Booking Form and Clause 7.

Customer means the owner or legal guardian of the pet(s) named in the Booking Form.

Pets means the animal(s) specified in the Booking Form.

Services means dog daycare and/or overnight boarding services provided by the Service Provider.

Services Start Date means the date on which the Services commence.

Customer Materials means any food, equipment, medication, documentation, or information supplied by the Customer.

Data Protection Legislation means the UK GDPR, Data Protection Act 2018, and related regulations.

1.2 Interpretation

Words such as including, for example, or in particular are illustrative and do not limit meaning.
References to writing include email.

2. Commencement and Term

This Agreement shall commence on the date it is signed or otherwise accepted by both parties and shall continue unless terminated in accordance with Clause 9.

Either party may terminate the Agreement by giving 28 days’ written notice.

3. Supply of Services

The Service Provider agrees to provide the Services as detailed in the Booking Form, in accordance with its Policies and Procedures, and subject to these Terms.

The Service Provider shall:

Provide the Services with reasonable care, skill, and attention

Act in accordance with applicable laws, licences, and codes of conduct

Use reasonable endeavours to provide Services as described

4. Customer Obligations

The Customer agrees to:

Provide accurate, complete, and truthful information regarding their pet

Ensure all vaccinations, treatments, licences, and legal requirements are met

Remain responsible for all veterinary costs incurred

Fully indemnify the Service Provider for damage, injury, or loss caused by their pet

Authorise emergency veterinary treatment if required

Reimburse the Service Provider for any emergency-related costs incurred

If the Service Provider’s performance is delayed or prevented by the Customer’s actions or omissions, the Service Provider shall not be liable for resulting losses and shall remain entitled to payment.

5. Aggressive or Unsuitable Pets

If a pet displays aggressive, dangerous, or unsocial behaviour, the Service Provider may take appropriate action, including:

Immediate termination of Services

Referral to a veterinarian, local authority, RSPCA, or police

Alternative boarding arrangements

All costs arising from such action shall be payable by the Customer.

No refund shall be due where termination results from undisclosed behavioural issues.

6. Liability and Indemnity

The Customer accepts full responsibility for their pet’s behaviour

The Service Provider is not liable for loss, illness, injury, or death unless proven negligent

The Customer indemnifies the Service Provider against all claims, costs, and damages caused by their pet

Nothing in this Agreement limits liability for death or personal injury caused by negligence

7. Charges and Payment

7.1 Fees

Fees are payable as stated in the Booking Form

No payment = no service

7.2 Late Payment

If payment is overdue, the Service Provider may:

Charge interest at 4% above the Bank of England base rate

Suspend Services until payment is received

8. Cancellations

Cancellation terms are governed by the Cancellation Policy provided with this Agreement.

Day Care

Minimum 72 hours’ notice required

Cancellations within 72 hours are chargeable in full

Booking fees are non-refundable

Travel cancellations do not entitle the Customer to a refund. Customers are advised to rely on insurance cover.

If the Service Provider cancels:

A refund or suitable alternative will be offered

Notice will be provided as soon as reasonably possible

9. Termination

The Service Provider may terminate immediately if the Customer:

Fails to pay fees

Provides false or misleading information

Breaches material terms of this Agreement

Upon termination:

All outstanding fees become immediately payable

Accrued rights and obligations remain enforceable

10. Force Majeure

Neither party shall be liable for failure or delay caused by events beyond reasonable control, including emergencies, natural disasters, or government restrictions.

11. Data Protection

All Customer data shall be processed in accordance with the UK GDPR and Data Protection Act 2018.

12. Insurance

The Service Provider maintains appropriate public liability insurance.
The Customer is responsible for insuring their pet and property.

13. General Terms

Assignment: Customers may not assign this Agreement without consent

Entire Agreement: This Agreement supersedes all previous agreements

Variation: Must be in writing and signed

Severance: Invalid provisions do not affect the remainder

Notices: May be delivered by post or email

Third Party Rights: No third-party rights under this Agreement

14. Governing Law and Jurisdiction

This Agreement is governed by the laws of England and Wales.
The courts of England and Wales have exclusive jurisdiction