1. About These Terms

What these terms cover

These Terms & Conditions set out the basis on which Dogsville Daycare provides dog day care and overnight boarding services to you.

Why you should read them

Please read these Terms carefully before making a booking. They explain who we are, how our services are provided, how bookings, payments, cancellations and changes work, and what to do if there is a problem.

If you believe there is an error or would like to discuss any part of these Terms, please contact us before booking.

2. Information About Us

Business name: Dogsville Daycare
Registered in: England and Wales
Company number: 15116168
Registered office: 12 Northside Road, S63 7RX

Contact details

📞 07496 434388
📧 hello@dogsvilledaycare.co.uk
📬 12 Northside Road, S63 7RX

We may contact you by telephone, email or social media using the details you provide.
When we refer to “writing” or “written”, this includes email.

3. Our Services

We provide the following pet care services:

• Dog Day Care
• Overnight Boarding

Services are provided by Dogsville Daycare (“the Service Provider”).

4. Making a Booking & Our Contract With You

Day Care

We operate a flexible booking system where clients may come any day each week. If they have not been in a 6 week period, they may need to be reassessed or come on a half day.

Overnight Boarding

Overnight boarding bookings are made via me directly and are subject to availability.

By making a booking, allowing your dog to attend, or using our services, you confirm that you accept these Terms & Conditions.

A booking is only confirmed once we have issued a booking confirmation email.

Booking requirements

• Day Care: Must be booked at least 48 hours in advance and only after a successful trial assessment
• Overnight Boarding: Must be booked at least a week in advance, unless agreed otherwise in exceptional circumstances

5. Prices & Payment

Prices

All services are charged at the rates quoted at the time of booking.

Payment terms

• Payments are due when booking via the app through Stripe. This includes any daycare related bookings. 
• Home boarding bookings incur a non refundable deposit. This must be payed upon booking to Dogsville Daycare via BACS transfer or cash. Please use your dogs name and your surname to book.

6. Appointments, Drop-Off & Collection

All bookings are treated as appointments and strict handover times apply.

• Assessments and half days - please wait until your allocated time before ringing the doorbell
• If you are delayed by more than 15 minutes, you must contact us to rearrange
• We cannot accept responsibility for dogs arriving or being collected outside agreed times

Please note:
Communication should be by text or social media message, as we cannot answer phone calls while supervising dogs.

7. Dogs We Cannot Accept

We do not accept:

• Aggressive, unruly or destructive dogs
• Dogs listed under the Dangerous Dogs Act 1991
• Wolf hybrids or dogs covered by the Dangerous Wild Animals Act 1976
• Un-neutered bitches over 12 months (unless agreed in advance)
• Bitches in season

If a bitch comes into season during care, alternative arrangements (including kennelling) may be made at the client’s expense.

8. Juvenile Dogs & Puppies

We welcome puppies and juvenile dogs by arrangement.

Dogs under one year may:

• Socialise under supervision
• Take part in enrichment activities
• Be cared for using force-free, positive handling

We are not a training or behaviour service.
Young dogs may be separated for rest or welfare reasons. Any illness will be managed promptly, and owners contacted.

9. Behaviour & Aggression

Aggressive or unsafe behaviour will not be tolerated.

If a dog shows aggression:

• Services may be terminated immediately
• No refund will be given
• All resulting costs (vet bills, kennelling, legal fees) remain the client’s responsibility

Clients confirm that their dog has no known history of aggression and agree to inform us immediately if behaviour changes.

10. Health, Welfare & Medical Care

All dogs must:

• Be fully vaccinated (UK-licensed vaccines only)
• Be up to date with flea, tick and worm treatments
• Be free from contagious illness

Vaccination certificates are mandatory.

A signed Veterinary Release Form is required.

In an emergency, we may seek veterinary care without prior consent if necessary. All veterinary costs are payable by the client.

11. Emergency Contacts

An emergency contact must be provided and must:

• Be independent
• Be authorised to make decisions
• Be available if required

Emergency arrangements may include early collection or alternative care, with no refunds.

12. Photos, Videos & Social Media

We may use photos or videos of dogs in our care for marketing purposes unless you ask us not to. No personal or identifying client information will be shared.

13. Transport

Dogs may be transported with other pets.
We are not liable for injury or death caused by road traffic accidents beyond our control.

14. Cancellations & Ending the Contract

Client cancellations

• 72 hours’ notice required for all cancellations
• Fees due during the notice period remain payable

Our right to end the contract

We may end services if:

• Payments are overdue
• Required information is not provided
• False or misleading information is given
• Behaviour or welfare concerns arise

Refunds will only apply to services not yet provided.

15. Liability

Nothing in these Terms limits liability for death or personal injury caused by negligence.

Our total liability is limited to £1,000 or the fees paid, whichever is lower.

We are not liable for:

• Indirect or consequential losses
• Business losses
• Behaviour arising from stress, routine changes or undisclosed conditions

Clients are responsible for all costs arising from damage, illness or injury caused by their dog.

16. Data Protection & Privacy

We store personal information in line with GDPR.
Our Privacy Policy is available at:
www.dogsvilledaycare.co.uk

17. Governing Law

These Terms are governed by English law, and the courts of England and Wales have exclusive jurisdiction.